Contact Us


We have made it as easy as possible for you to contact us.

Phone: 0871 984 1922 (Calls to this number cost 13p per minute plus your telephone company’s access charge) or 01484 481361

Email & eMessaging: Use our eMessaging service to contact us about anything from product information to payment enquiries.

Returning an Item: Please read the returns information here.

By post: If you would like to write to us please send your correspondence to the address below:

Debenhams Plus
Neptune Way
Trident Business Park
Leeds Road

Complaints Process

We hope that you're experience of shopping with us has been more than satisfactory - but if there's something you're not happy with, we'd like to hear from you so we can try and put things right.

Contact us straight away

In the first instance, please contact our Customer Service Department as soon as possible.

Telephone number: 0871 984 1922

Emessage: You can also contact us by eMessage.

Need to escalate the complaint? Click here for our Complaints Procedure.