Delivery Information


Choose a Date
Choose a Date to Suit You

You decide the delivery date! We deliver to nearly all UK postcodes 6 days a week - Monday to Saturday 7am to 8pm. You can choose a date at our checkout or with our Sales team.

Next Day Delivery
Next Day Delivery

Need it in a hurry? If we have stock in our warehouse, we can offer you delivery next day (Monday to Saturday). Simply order before midday over the web or by phone.

Two-man Delivery
2 Man Delivery

All TVs over 40" and Kitchen Appliances will be delivered to your door by a 2 man team to make sure they arrive safely.

Change your Delivery
Need to Change your Delivery Slot?

We understand things can change and you may need to rearrange your delivery after it has been agreed. This option is available to you, however we ask that you let us know with at least 3 working days notice.

Unpacking
Unpacking your Goods

As part of our service for large two man deliveries, our drivers will deliver your new TV into your home and unpack it for you, allowing you to inspect for damages. Also, the driver will leave with all the packaging (for appliances).

Choose a Room
Room of your Choice

For large two man deliveries, our delivery team will take your new item to the room of your choice. The room needs to be on the ground floor. Range Cookers and American Fridges cannot be taken upstairs and American Fridges will usually be delivered to your front door or garage only.

Installation
Installation & Setup

We can deliver and install your new Appliance or TV at the same time! We can install all TVs, freestanding Dishwashers and Washing Machines. Please note if you would like
this service, we will contact you to confirm the delivery and installation date.

Removal
Removal of Your Old Appliance

To complete our full delivery service we can also take away your old appliance for recycling for just 15.

Keeping you Informed
Keeping You Informed

No more waiting around all day for delivery! For 2 man deliveries you will receive a text or an email the day before your delivery giving you a 3 hour time window, please note this time should be used as a guideline only. You will also receive a confirmation call from our driver before delivery.

Delivery Prices


Destination Item Type Standard
(Usually 3 to 5 Days*)
Next Day &
Specified Day
Pre 12pm Saturday
UK Mainland Standard Items
TVs up to 40", laptops, Blu-ray players, Air Conditioners, Furniture, Cables, accessories, software, mice.
Order before 7pm for next day delivery.
FREE (orders over 30)
4 (orders under 30)
5.00 12.00 12.00
Standard Items
(Usually 3 Days**)
Next Day &
Specified Day
Saturday
Large Items
TVs over 40", Washers, Dryers, Hobs, Hoods, Fridges, Freezers, Cookers, dishwashers, ovens.
For next day delivery, order before 5pm Monday-Thursday, and before 4pm on Sunday.
FREE 10.00 10.00
Range Cookers FREE 25.00 25.00
Side-by-side Fridge Freezers FREE 35.00 35.00

* 3 to 5 working days for in stock items, can take up to 28 days if out of stock.

** earliest delivery 3 days for in stock items, can take up to 28 days if out of stock.

Destination Item Type Standard
(Usually 3 to 5 Days)
Rapid
(Usually 1 to 3 Days)
Northern Ireland Standard Items
TVs up to 42", laptops, Blu-ray players, Air Conditioners, Furniture, Cables, accessories, software, mice.
5.00 10.00
Large Items
TVs above 42", Washers, Dryers, Hobs, Hoods, Fridges, Freezers, Cookers, dishwashers, ovens.
25.00 -
Range Cookers 55.00 -
Side-by-Side Fridge Freezers 65.00 -
Destination Item Type Standard
(Usually 3 to 5 Days)
Rapid
(Usually 2 to 3 Days)
Scottish Highlands Standard Items
TVs up to 42", laptops, Blu-ray players, Air Conditioners, Furniture, Cables, accessories, software, mice.
5.00 10.00
Large Items
TVs above 42", Washers, Dryers, Hobs, Hoods, Fridges, Freezers, Cookers, dishwashers, ovens.
35.00 -
Range Cookers 55.00 -
Side-by-Side Fridge Freezers 65.00 -
Destination Item Type Standard
(Usually 7 to 10 Days)
Rapid
(Usually 5 to 7 Days)
Scottish Islands Standard Items
TVs up to 42", laptops, Blu-ray players, Air Conditioners, Furniture, Cables, accessories, software, mice.
5.00 10.00
Large Items
TVs above 42", Washers, Dryers, Hobs, Hoods, Fridges, Freezers, Cookers, dishwashers, ovens.
85.00 -
Range Cookers 115.00 -
Side-by-Side Fridge Freezers 125.00 -
Destination Item Type Standard
(Usually 5 to 7 Days)
Rapid
(Usually 2 to 5 Days)
Isle of Man &
Isle of Wight
Standard Items
TVs up to 42", laptops, Blu-ray players, Air Conditioners, Furniture, Cables, accessories, software, mice.
5.00 10.00
Large Items
TVs above 42", Washers, Dryers, Hobs, Hoods, Fridges, Freezers, Cookers, dishwashers, ovens.
35.00 -
Range Cookers 115.00 -
Side-by-Side Fridge Freezers 125.00 -
Destination Item Type Standard
(Usually 7 to 10 Days)
Rapid
(Usually 5 to 7 Days)
Channel Islands Standard Items
TVs up to 42", laptops, Blu-ray players, Air Conditioners, Furniture, Cables, accessories, software, mice.
5.00 10.00
Large Items
TVs above 42", Washers, Dryers, Hobs, Hoods, Fridges, Freezers, Cookers, dishwashers, ovens.
35.00 -
Range Cookers 115.00 -
Side-by-Side Fridge Freezers 125.00 -

Please be aware that order processing is subject to the cut-off times shown above; stock availability, cleared funds and customer address verification.

Deliveries can take place from 7am until 8pm Monday to Friday, and Saturdays 8am to 8pm. We do not deliver on Sundays or Bank Holidays. If you have ordered IT equipment and have requested add on services such as a Pre Delivery Inspection, fitting of additional memory or a Recovery DVD, your order will be delayed by up to 2 days.

The majority of orders can be tracked online however for some couriers we are unable to offer you tracking details. If this is the case and your delivery has not arrived by 6pm on the due delivery date, please contact us using our eMessage system. Many customers ask us for an update on delivery time – unfortunately we are unable to provide this information and request that you contact the couriers directly if this is needed.

For most TVs over 43” screen size, we use two-man delivery teams to ensure that your goods arrive safely in one piece. As part of the high quality service our drivers will deliver your new appliance to the room of your choice, unpack it, allow you time to check for any damage before asking you to sign for the goods and then take all the packaging away with them. Please note – we can only deliver to ground floor.

All items should be inspected upon delivery and damaged goods should be refused. If you notice damage after goods are delivered you must be report this to us within 48 hours of delivery.


After Sales Service

At Debenhams Plus, we operate a fair and open after-sales service. We firmly believe that setting out our terms clearly rather than burying them in small print is what customers should be able to expect of any business. Everything you need to know about our policy is outlined here.

Over 99% of our orders are handled perfectly – goods are delivered on time and work without fault. However from time to time things do go wrong. Parcels can get misrouted by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. The real test of an online retailer is not just the availability of good value products, but how well they deal with after sales problems. At Debenhams Plus we aim to offer a service most other online retailers fail to deliver on: Product availability, value, reliable delivery and a clear and fair after-sales service. For more information go to our Customer Service section

Back to Top


Late Delivery

If your goods haven’t arrived as expected, please follow the link in your email to use our online tracking service.

Back to Top


Damaged / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However items can get knocked about in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged. Items also occasionally get misrouted or lost in transit.

If damage is noticed at point of delivery the order can be refused and returned with the driver.

 

Back to Top


Product Categories
Recently Viewed
Best Sellers


Copyright © Debenhams Plus 2012. All rights reserved.